Under the driver heading, click download for the full software package, or click basic drivers for other driver options. solution two: install the product driver using windows update some printers do not have a full feature solution available to download.. Check your hp product warranty status and support options available based on your country/region location with the hp warranty check tool.. When i run the hp print and scan doctor, the process gets stuck at the "driver check" step. i've let it run for hours before stopping the process. i've let it run for hours before stopping the process..
Find and contact hp customer support, download drivers, manuals and troubleshooting information for hp products, including pcs, laptops, desktops, printers, tablets, apps and services.. Typically, hp stops supporting most products after 10 years. to find out if your product is no longer supported, please check the list of retired products. to find out if your product is no longer supported, please check the list of retired products.. Under the driver heading, click download for the full software package, or click basic drivers for other driver options. step 3: uninstall the hp software use the hp printer software file to completely uninstall any installation files that windows might be unable to remove or update..